Cancellation Policy

Feb 12, 2015

Please allow up to four weeks for approved refunds to be processed. Cancellations must be made in writing to TLOMA and received or postmarked according to the following schedule:

Conference Registrations

On or before Wednesday, September 9, 2015:
 - Full refund, less $250 handling fee

Between Thursday, September 10 and Wednesday, September 30, 2015:
  - 50% refund

After Wednesday, September 30, 2015:
  - No refund will be issued

Guest Registrations     

On or before Friday, October 2, 2015:
  - Full refund, less $50 handling fee

After Friday, October 2, 2015:
  - No refund will be issued

Please mail, fax or e-mail cancellation requests to:

PO Box 1029, TD Center
Toronto, ON  M5K 1P2
Fax:  (905) 472-5115

All refunds will be processed via the TLOMA office. No refunds will be done online.


All Cancellations received after the due date are non-refundable.  However, you may substitute another TLOMA member or eligible firm member in your place for an administrative fee of $50.00.  The registration fee will be adjusted based on the substitute's TLOMA member status.  On-site substitutions will also be charged a $50.00 administrative fee.  No refunds will be processed for no-shows.

Any requests for cancellations and refunds of room reservations must be made directly with the hotel.

Important Documents